Where to Start
Q. Do I need an appointment for an estimate?
Our estimates are free, and you may drop in for an estimate anytime during our hours of operation. It is not necessary to schedule an appointment for an estimate.
Q. How long will it take?
Most estimates take approximately 10 minutes to complete.
Q. How do I set up an insurance claim?
To begin a claim process, you will need to contact your insurance company and report the accident. Tell them you choose to have your collision repairs done at Las Vegas Collision Center. Contact us directly, and our customer service representatives will guide you through the process. We are a direct repair facility for most insurance companies. This means we can make the process simple, and convenient for you.
Q. Should I drive my car after an accident?
It depends on the extent of your damage. Generally speaking, if you have any lights out, or your car doesn’t feel “quite right”, or parts are rubbing on tires, give us a call, and we can arrange a tow. You may also request to have your vehicle towed to our shop direct from the accident scene.
Q. Can you help with rental car arrangements?
Yes, we can! We work with several rental car companies. We can make arrangements for you to be picked up at our office at the time you drop off your car. We can also arrange for you to be picked up at the rental car facility when you turn your rental car in to pick up your vehicle.
Q. Can other repairs or services be done on my vehicle while it is in the shop?
Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements.
Q. If my vehicle’s frame is damaged is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Our highly trained technicians, with the aid of our computerized frame measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, the frame can be removed and replaced.
Q. Will the parts be ordered before I drop off my vehicle?
Yes. We order your vehicle’s parts before your scheduled drop off date. However, we may have to order additional parts for damages that becomes apparent after your car is disassembled in the shop.
Q. How long will the repairs to my vehicle take?
Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, some damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised. We will keep you informed throughout the repair process, and we assure you we will return your vehicle to you as quickly as possible.
Q. Is there a warranty on the repairs to my vehicle?
Yes. We want you to feel confident that your vehicle is being repaired correctly. Las Vegas Collision Center offers a written lifetime warranty on all repairs and the full manufacturer’s warranty on all parts.
Q. Do you do ding and dent removal?
Yes! We are a full-service body and collision repair facility. This means that we meet or exceed collision repair industry standards in equipment, staff, training and certifications.
Q. What is Paintless dent removal?
Paintless dent removal (PDR) is the process of removing dents, dings, creases, and hail damage from vehicles without affecting the original paint finish. PDR is much quicker and less expensive than traditional repair methods.
Q. Will my auto insurance pay for paintless dent removal?
In most cases, yes. However, many times the PDR estimate will be less than your deductible. If your vehicle has substantial damage, notify your insurance agent and call us for a free estimate. Las Vegas Collision Center is a preferred provider of PDR for major insurance companies and can assist you through the claims process.
Q. Can you match the factory paint color?
We guarantee in writing that the factory color will be matched, as long as all painting is completed in accordance with factory suggested paint procedures. We use the finest automotive paints and processes available.
Q. Can I wash my car right after?
Yes, but you shouldn’t need to! We will wash your car after it is painted. However, you may Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Do not use a commercial car wash for the first 30 days because stiff brushes or sponges could mar the finish and damage the surface. Do not wax or polish the vehicle for 90 days.
Q. Is there a warranty for the repairs to my car?
Your vehicle’s repairs will be backed by a LIFETIME written warranty, given to you at the completion of your repair.